There are many factors to consider when shopping around for replacement windows. The wrong contractor with poorly-performing products won't result in a new window installation that improves the functionality of your home, and can even detract from curb appeal.

O'Sullivan Installs has been providing top-notch window replacements in Massachusetts and New Hampshire since 2008. We prioritize our customers, and offer thorough and detailed communication during every step of the installation process, but not all window replacement companies do the same. Because of this, it's important to know the types of questions homeowners in the region need to ask a contractor before going ahead with a window replacement.

Does Your Company Specialize in the Window Type I Need?

There are many different types of windows on the market today, but window installers sometimes specialize in certain varieties. For example, if your Massachusetts or New Hampshire home is historic and has original windows, you'll want to work with a contractor who knows how to work with the denser wood frames that were custom-made for your home back when it was constructed, and where to source replacement parts that aren't widely available nowadays.

Another type would be storm windows. If you live in an area prone to hurricanes and high winds, ask a potential contractor if they carry hurricane or impact windows.

Can You Tell Me About Your Experience?

It's crucial to ask any window replacement contractor about their experience in the industry and how long they've been in business. This will give you an idea of their competency and knowledge on window installations. If the contractor hasn't already specified, you also want to double check that they are a licensed and insured business. This speaks to the legitimacy of the services they offer. Any company should have a minimum of liability insurance and workers compensation insurance, which protect your home and workers in your home, respectively.

Another indicator of experience level is certifications or recognitions the company holds. While this isn't a dealbreaker, it can give you a peace of mind to know you're working with a contractor that's recognized by official organizations. O'Sullivan Installs holds an A+ rating with the BBB and has been the recipient of awards such as Angi's Super Service Award and a spot on the Top 500 Contractors of 2021 list.

Do You Handle Trim Work?

One aspect of a window replacement that should specifically be inquired about is whether or not the contractor handles the trim work needed around the window after installation. This is the decorative material that surrounds a window and hides the caulking from view, but also adds a layer of protection both inside and out. For some contractors this is an add on service, and isn't included in their installation charges. 

What Should I Expect During the Installation Process?

Each window replacement company's installation process will vary slightly, such as the length of time. Small companies may have other jobs lined up that need to be completed before beginning on your house, or if you have multiple windows that need replacing, you may want to anticipate multiple days of having workers in and out of your house, and rearrange your schedule accordingly. Other questions along these lines include:

  • How Will You Protect My Home During Installation?
  • Will Weather Affect the Timeline?
  • Do I Need to be Home During the Installation?

What's Included in the Bid?

Any window replacement contractor should provide a bid, which is different from an estimate. Estimates are more general and typically part of the consultation, while a bid is a precise breakdown of costs involved in the installation. O'Sullivan Installs always gives customers detailed bids so they can see what all is covered in our services and associated pricing for things like: 

  • Materials, Products & Labor
  • Start & Finish Dates
  • Change Order Charges
  • Financing Options

As part of our commitment to our customers, O'Sullivan Installs goes over all these questions upfront so you don't have to worry about any surprises. We offer competitive pricing and quick installations so that any homeowner that works with us is getting the most efficient installation process in the region. 

Contact us today to get a free estimate on a window installation and learn more about what's included in our services and all that we can do for you!